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Privacy Statement

1.Information Collection


Feedback Factory™ does not censor the questions or messages in the surveys or the invitations to take surveys that third parties may send, nor do we censor the responses provided. The sender of a survey is solely responsible for the subject matter and contents of the survey invitation and survey in which you participate, and you are solely responsible for the contents of your response.

2. Information Use


Feedback Factory™ uses the contact information supplied in the survey process to send notices and updates to you concerning the services and the site. Companies and/or individuals with surveys on Feedback FactoryTM will use any contact information supplied in the survey process to respond to commentary and send responses if necessary.

Feedback Factory™ reserves the right to perform statistical analyses of user behavior and characteristics. We do this in order to measure interest in and use of the various areas of the website.

Feedback Factory™ collects IP addresses for system administration and record keeping. Your IP address is automatically assigned to your computer when you use the World Wide Web. Our servers record incoming IP addresses. The IP addresses are analyzed only in aggregate; no connection is made between you and your computer's IP address. By tracking IP addresses, we can determine which sites refer the most people to Feedback Factory™.

3. Cookies

Feedback Factory™ uses "cookies," or small pieces of information that we store on users' computers, to recognize returning users and to monitor traffic through the site. This information helps us to make the site better and more user-friendly. We also collect with either cookies or weblogs users’ IP addresses and log in times that are identified by individual user. Finally, we use cookies to collect the surveys and survey results that you have either deployed or participated in.

4. Security


Feedback Factory™ stores personal information of clients and survey respondents in secure databases protected by passwords as well as database and network firewalls to prevent the loss, misuse or alteration of personal information. Feedback Factory™ periodically reviews and updates security measures to insure the best possible protection for Feedback Factory™ users.

Survey respondents should be aware, however, that in completing surveys they may be disclosing their own personally identifiable information to clients. The security and privacy protections in place on this Site and through the Service do not cover this type of transfer or disclosure of personal information. Survey respondents responding to surveys or survey invitations are solely responsible for the content of their responses.

5. Disclosure


As a rule, we will not sell, distribute, publish or otherwise disclose your personally identifying information without your express permission through an email authorization. However, if we believe you have breached the Terms of Use, especially with regard to transmitting, publishing or distributing pornographic, obscene, offensive, threatening, harassing, libelous, hate-oriented, harmful, defamatory, racist, illegal or otherwise objectionable materials or content, we will report such conduct to the appropriate authorities and turn over any and all information, including personal identifying information, to appropriate persons or entities. We will also comply with any laws or legal process that may require disclosure of personal identifying information.

6. Changes to this Privacy Policy


If Feedback Factory™ wishes to change this policy, it will publish changes on this Web site before those changes will take effect. Feedback Factory™ will also notify users of changes to this policy via electronic mail. As always, if you do not agree with Feedback Factory™ privacy policy, you have the option of requesting that we delete your personally identifiable information from the site


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