How much does
it cost to use Feedback Factory™ and what is included in
Create an unlimited number of surveys with unlimited questions
and answers per survey for $19.95 CDN/ per month. This includes
up to 1,000 survey responses (additional responses per month
over 1,000 are 0.05 each). Billing will be on a monthly
basis, and you can cancel your subscription at any time.
How long does it take to create
an online survey using Feedback Factory™?
For simple surveys, you can register, build, and send out
a survey in as little as 10 minutes. For longer more complex
surveys, you can save it, access it as well as send it at
a later date.
Does Feedback Factory™
have survey templates that I can copy and use?
Yes, there is a survey template
library from which you can select and copy surveys. After
adding a survey template to your account, you can customize
and edit questions as you like. This saves you research
and creation time.
What design features are available in Feedback Factory™?
Upload your company logo, or a personal gif/ jpeg to your
survey, as well as select or create your own background
and font combination. Build a survey from 12 question types
(click to view)
How do I send and collect my survey
using Feedback Factory™ after I have created it?
When your survey is ready to be sent, you can use our Email
Manager to create a database of emails and related contact
information. Then, you can email out a personalized message
to each of the recipients using the database information
as mail merge fields. Alternatively, you can get a your
survey’s unique web address and post it to your website
or banner ad; print the web address on postcards, pamphlets,
or poster tear away tabs; and/ or present your survey at
Survey responses are collected with no effort on your part.
Results are updated in real time and you can view them anywhere
there is web access.
What types of survey reports and
analysis do I receive with Feedback Factory™?
Responses received are collected and data updated in real
time. Survey information is analyzed and you will receive
a summary report with calculated response numbers as well
as percentages (%). In addition, you receive views of each
individual survey response.
Where is survey data stored and
for how long?
Your survey data will be stored on our servers for one year,
after which time it will be archived. You may choose to
have your reports active for a longer length of time at
a minimal extra cost.
How secure is Feedback Factory™?
Feedback Factory™ is a secure website. The website
and databases are password-protected. All of your data is
confidential and owned by you, the client. Feedback Factory™
never uses your survey data internally or externally for
(click to view) and Privacy
Statement (click to view) for
How else can I use Feedback Factory™
aside from surveying?
Use Feedback Factory™ to send and collect forms. Maximize
your monthly registration fee by using Feedback Factory™
to build application forms, collect and compile information
during interviews, email out enquires to update supplier
contact databases, do short media polls, or do registrations
for courses or training.
What are the technical requirements
for Feedback Factory™?
There are no software downloads required for Feedback Factory™.
Clients or survey creators do need to activate cookies.
Feedback Factory™ is optimized for viewing in Internet
How does Billing and Cancellation
work for Feedback Factory™?
Credit cards will be billing
the monthly fee upon registration and additional responses
over the 1,000 included in the monthly subscription will
be billed the following month. You can cancel your Feedback
Factory™ account at any time, but the account will be active
for the remainder of that billing period and responses capped
Can I export my survey data from
You can export survey data as a CVS file and retain databases
in excel or access, or do further analysis in SPSS. Both
summary data and individual survey data can be exported
to you computer as well as to other Feedback Factory™ accounts.