SQM Blogs

For my birthday I decided that all I wanted was DVD box sets of the television show Grey's Anatomy. Instead of buying them for me, my relatives decided to send money and gift cards...

 

Tags: Walmart, Mystery Shopping, Customer Service, SQM Canada, DVD Box Sets

A friend of mine decided to ditch the big two cell phone providers and go for a Telus phone plan. This happened 21 months ago when he moved to Toronto from London, Ontario where he went to school...

 

Tags: Cell Phone, Best Buy, Quality Control, SQM Canada, Mystery Shopping

My boyfriend and I love to go watch live sports. We enjoy everything from NBA, to NFL, to CFL, to MLB. In the last few months we have been going to a lot of games. Maybe it was the lock out, or maybe it is the number of our friends who have season passes this year, either way we have seen our share of live games.

 

Tags: Sports Event, Concession Stand, Customer Service, SQM Canada, Sensors Quality Managment

Over the Monday of the New Year's long weekend, a friend and I decided to go to a movie. Expecting the movies to be quite busy we purchased our tickets two hour in advance anticipating returning to the movies an hour before the movie started to line up for seats. We proceeded to visit the large coffee chain in the neighbouring Chapters book store while we waited. We walked up to the cash and purchased two large speciality beverages and a snack. When we received the drinks, she and I began to look around for a table. The Chapters was packed, but there had been a minimal line at the coffee shop in front of us, so who was using all of the tables? As we looked around we noticed many tables where one or two people sat surrounded by a mountain of un-purchased Chapters books, and no coffee, beverage, or snack...

 

Tags: Customer Service, Loiters, Chapters, SQM Canada, Sensors Quality Managment

My wife and I decided to do some major front yard landscaping including widening our driveway. As per usual, I reached out to my colleges, friends, and even a few local businesses in the industry for referrals. I spoke to no less than 12 companies and had these landscapers come to my house to quote on a relatively decent sized project. Of the 12, not one company was professional enough to follow-up with me and or provide an actual quote...

Tags: Landscaping, Customer Service, David Lipton, SQM Canada, Sensors Quality Managment

I love my 'SCENE' points. I am an avid movie-goer and I am religious about swiping my card every time I make a movie or concession purchase. I pour over my 'SCENE' card emails, as I believe that receiving a good 'SCENE' card offer can make the difference between seeing that movie I wasn't so sure about, or going to that restaurant that I sometimes find a little too crowded or pricey just for the points...

 

Tags: SQM Canada, SCENE points, Scotiabank Theater, Secret Shopper, Sensors Quality Managment

Do you belong to a rewards program? It's likely you do, as Maritz Canada reports that 94% of Canadians belong to some type of loyalty program. We come second only to Brits, yet until recently...

Tags: Mystery Shopper, Customer Service, Loyalty Programs, SQM Canada, Sensors Quality Managment