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BMO May Make Banking Easy, But Cellphone Companies Make You Work A Little Harder

by Intern Wednesday, 15 February 2012 Category Blogs 0 Comments

Recently I posted a blog, “Bank of Montreal Makes Banking Easy”, about a customer service problem I had with my bank and how they solved the problem. Unfortunately, that was only one side of the story...

Tags: SQM, Cell Phone Fees, Mystery Shopper, Customer Service, Bank Fees

Bank of Montreal Makes Banking Easy

by Intern Wednesday, 01 February 2012 Category Blogs 0 Comments

I called my bank the other day to find out how much I had left in my expense account, and was shocked to hear that I stood at an overdraft of over $21. I had left just enough in there to cover my upcoming phone bill, and had not touched it at all. So how was this possible?...

Tags: SQM, Customer Service, Bank of Montreal, Mystery Shopping, Bank Fees